TELECOMS : Orange Cameroon Faces ART Requirements on Investment and Quality Service

In Douala, the meeting between the regulator and the operator was marked by a rigorous oversight approach and heightened expectations. Through this field visit, the Telecommunications Regulatory Agency sought to concretely assess the level of implementation of commitments undertaken by Orange Cameroon, particularly in terms of investments and network performance.

Before the regulatory authority, the company’s Chief Executive Officer, Patrick Benon, outlined the actions carried out since 2025. The operator highlighted the resources mobilized to modernize its infrastructure, expand nationwide coverage, and enhance user experience, amid rapidly growing demand for connectivity.

Particular attention was paid to the 2026 investment program. It includes intensified network deployment along strategic road corridors, increased network capacity, and improved service quality—now a central concern for public authorities. This strategy responds to mounting pressure on infrastructure driven by the rise of digital usage and the widespread adoption of data services.

The discussions also provided an opportunity to review previous commitments and their level of execution. While progress has been noted, the operator also pointed out the technical and operational constraints it continues to face. In this regard, network reliability and continuity were key topics, especially in preparation for major events such as the papal visit scheduled to begin on April 15, 2026.

From the regulator’s side, the message was clear. Prof. Philémon Zo’o Zame and his team reiterated the need for stricter market oversight, emphasizing compliance with international standards, operational transparency, and consumer protection. Sustainable improvement in service quality and optimized investment strategies are now among the key priorities imposed on telecom operators.

In a market with over 25 million mobile subscriptions and a penetration rate exceeding 90%, network capacity challenges have become critical. Investments are therefore seen as a key driver to support digital transformation and sustain sector growth.

At the end of the visit, ART officials acknowledged the efforts made while maintaining a high level of expectation toward Orange Cameroon. This approach reflects a clear intention to strengthen sector oversight and ensure improved service delivery to users.

Beyond this visit, the relationship between regulator and operators is evolving toward a shared objective: building a more reliable, competitive, and resilient telecommunications ecosystem capable of meeting the challenges of Cameroon’s digital transformation.

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Esther Grâce

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